Policies & Terms
Policies, Terms & Conditions
Everything you need to know about booking, cancellations, vehicle preparation, maintenance terms, privacy, and fleet services.
At a glance
Deposits
Required on all bookings
Amount confirmed at quoting. Balance due on completion.
Cancellations
48 hours notice
Full refund with 48+ hours. Deposit forfeited under 48 hours.
Service Area
Logan, Brisbane & Ipswich
No travel fee. $35 applies outside these areas.
Satisfaction
24-hour guarantee
Not satisfied? Let us know within 24 hours.
Personal items
Remove before service
Glovebox and console must be cleared by the client.
Water & Power
Client provides both
Access to water and electricity required at service location.
Part A — General Service Terms
These terms apply to all services provided by WH Automotive Detailing, including Restoration services, Preservation services, and the Maintenance Care Programme.
1. About Us
WH Automotive Detailing is a mobile vehicle detailing business operated by William, servicing the Logan, Brisbane, and Ipswich council areas in South East Queensland. All services are performed at the client's nominated location.
Phone: 0435 929 782 | Instagram: @WH.AutomotiveDetailing | Website: whautomotivedetailing.com
2. Service Agreement
By submitting an enquiry, making a booking, or engaging WH Automotive Detailing for any service, you agree to the terms and conditions outlined in this document. These terms form part of the agreement between you (the client) and WH Automotive Detailing (the detailer).
We recommend reading these terms in full before booking. A summary is provided on our website for convenience, but this document constitutes the full terms.
3. Quotes & Pricing
All services are quoted individually based on vehicle size, condition, and selected service tier. Pricing listed on our website and marketing materials represents starting prices only. Final pricing is confirmed in writing via a personalised quote before any commitment is required.
Vehicle sizing is classified as follows:
Small vehicles: Coupes, hatchbacks, sedans, wagons
Large vehicles: SUVs, crossovers, utes, 4WDs, vans
Vehicle classification is based on body type, not perceived size. WH Automotive Detailing reserves the right to reclassify a vehicle if the body type does not match the client's selection.
Quotes are valid for 14 days from the date of issue unless otherwise stated. After 14 days, pricing may be subject to reassessment based on current rates or changes in vehicle condition.
Where vehicle condition upon inspection differs significantly from what was described or indicated in the enquiry, pricing may be adjusted before service commencement. The client will be informed and must agree to any revised pricing before work begins.
4. Deposits
A deposit is required to secure every booking with WH Automotive Detailing. The deposit amount will be confirmed and communicated in writing at the time of quoting, prior to payment being requested.
The deposit serves as confirmation of the appointment and is applied toward the total service cost.
The deposit is non-refundable where the cancellation notice requirements outlined in Section 5 are not met. The remaining balance is due upon completion of the service.
5. Cancellations
Cancellations made more than 48 hours prior to the scheduled service time will receive a full refund of the deposit. Alternatively, the deposit may be transferred to a rescheduled booking at the client's request.
Cancellations made with less than 48 hours' notice will result in forfeiture of the deposit. No refund will be issued.
No-shows or same-day cancellations will result in loss of the full deposit.
If WH Automotive Detailing needs to cancel or reschedule a booking, the client will be notified as soon as possible. A full deposit refund will be provided, or an alternative date will be offered at the client's preference.
6. Rescheduling
Rescheduling requests made with reasonable notice will be accommodated where possible and are subject to availability.
Where a rescheduled booking falls outside an applicable maintenance window (for Maintenance Programme clients), revised pricing may apply or a Reset detail may be required before maintenance services can resume. See Part B for full Maintenance Programme terms.
Repeated rescheduling that prevents WH Automotive Detailing from operating efficiently may result in the client being asked to re-book at a later date.
7. Weather
In the event of unsuitable weather conditions, bookings will be rescheduled without penalty. WH Automotive Detailing will notify the client as soon as a weather-related cancellation is necessary and will offer the next available date.
The decision to cancel or proceed due to weather is at the sole discretion of WH Automotive Detailing and is made in the interest of service quality and vehicle safety.
8. Payment
The remaining balance is due in full upon completion of the service. Accepted payment methods include cash, card, and bank transfer. Specific methods accepted will be confirmed at the time of booking.
WH Automotive Detailing reserves the right to withhold completion of service or release of the vehicle until full payment has been received.
Outstanding balances must be settled before any additional services will be provided.
Late payments beyond 7 days may incur a $25 administration fee. WH Automotive Detailing reserves the right to pursue outstanding debts through appropriate collection processes.
9. Service Area & Travel
WH Automotive Detailing operates across the Logan, Brisbane, and Ipswich council areas at no additional cost.
A travel fee of $35 applies to all bookings outside of these three council areas. This fee will be confirmed at the time of quoting and added to the total invoice.
WH Automotive Detailing reserves the right to decline bookings in locations that are not operationally feasible due to distance or accessibility.
10. Water & Power
WH Automotive Detailing does not supply its own water or electricity. The client is responsible for providing access to both a working water supply (garden tap or equivalent) and a power outlet at the service location for the duration of the service.
If adequate water or power is not available upon arrival, WH Automotive Detailing may be unable to perform the service. In this event, the booking may be treated as a late cancellation under Section 5.
11. Vehicle Access & Site Requirements
The client must ensure the vehicle is accessible at the agreed time and location. The service area must provide adequate space for WH Automotive Detailing to safely perform the work, including sufficient room around the vehicle for washing, polishing, and equipment setup.
If the vehicle is located in a secured area (e.g. gated complex, underground car park), the client must arrange access in advance. WH Automotive Detailing is not responsible for delays caused by access issues.
Covered or shaded areas are preferred but not required. If the service location is in direct sunlight, WH Automotive Detailing may adjust the service approach to maintain quality.
12. Personal Belongings & Vehicle Preparation
The client is responsible for removing all personal belongings from the vehicle prior to service. This includes but is not limited to:
Items in the glovebox
Items in the centre console
Items in door pockets, seat pockets, and armrest compartments
Loose items on seats, floors, and the boot
Valuables, documents, and electronic devices
Important: WH Automotive Detailing will not open, access, or detail the glovebox, centre console, or any enclosed storage compartment unless the client has removed all personal belongings and explicitly requested these areas be included in the service.
This policy exists to protect both the client and WH Automotive Detailing. We do not accept responsibility for the security of personal items, and we will not place ourselves in a position where access to client belongings could be disputed.
If personal items are found during the service, WH Automotive Detailing will make reasonable efforts to set them aside safely but accepts no liability for loss, damage, or misplacement.
WH Automotive Detailing is not liable for lost, damaged, or misplaced personal items under any circumstances.
13. Pre-Existing Damage & Vehicle Condition
WH Automotive Detailing is not liable for pre-existing damage, scratches, swirl marks, paint defects, dents, stone chips, clear coat failure, or any other condition present on the vehicle prior to commencement of service.
Where pre-existing damage is identified during the service, WH Automotive Detailing may document it photographically for the protection of both parties.
Paint correction and polishing services are performed to improve the appearance of the vehicle's paintwork. Results vary depending on the age, condition, thickness, and history of the vehicle's paint. Not all defects can be fully removed, and WH Automotive Detailing does not guarantee complete removal of all imperfections.
Ceramic coating adhesion, longevity, and performance depend on proper surface preparation, paint condition, and ongoing maintenance by the client. Coating performance is not guaranteed where the client fails to follow aftercare recommendations.
14. Satisfaction Guarantee
WH Automotive Detailing is committed to delivering a premium result on every vehicle. If the client is not fully satisfied, they must notify WH Automotive Detailing within 24 hours of service completion with specific details of the concern.
WH Automotive Detailing will make reasonable efforts to rectify the issue at no additional cost, subject to inspection and assessment.
The satisfaction guarantee does not apply to:
Pre-existing damage or conditions
Results limited by the prior condition of the vehicle's paint, interior, or surfaces
Issues caused by the client after service completion (e.g. spills, use, environmental exposure)
Unrealistic expectations that were not discussed or agreed to prior to service
This guarantee does not limit or exclude any rights the client may have under the Australian Consumer Law.
15. Liability & Limitation
WH Automotive Detailing takes every reasonable care with each vehicle. WH Automotive Detailing is not liable for:
Pre-existing damage, defects, or conditions as described in Section 13
Loss or damage to personal belongings as described in Section 12
Environmental factors outside of its control occurring after service completion, including but not limited to weather, bird droppings, tree sap, pollen, industrial fallout, and road contamination
Damage caused by third parties after service completion
Aftermarket modifications, accessories, or non-factory components that may be affected during standard detailing processes (e.g. aftermarket wraps, tints, badges, or coatings applied by other providers)
In the unlikely event of damage caused directly by WH Automotive Detailing during the course of service, the matter will be assessed honestly and resolved in good faith between both parties.
WH Automotive Detailing carries public liability insurance.
Nothing in these terms is intended to exclude, restrict, or modify any rights or remedies the client may have under the Australian Consumer Law or any other applicable legislation.
16. Australian Consumer Law
Under the Australian Consumer Law, services come with guarantees that cannot be excluded, including guarantees that the services will be:
Provided with due care and skill
Reasonably fit for the purpose specified by the client
Provided within a reasonable time
If a service fails to meet a consumer guarantee, the client may be entitled to a remedy, which may include having the service re-performed or receiving a refund.
Nothing in these terms overrides or limits those rights. For more information, visit accc.gov.au or contact your state or territory consumer protection agency.
17. Photo & Media Release
WH Automotive Detailing may photograph or video vehicles before and after service for the purposes of quality assurance and service documentation, promotional use across social media, website, and marketing materials, and portfolio and case study content.
Vehicle registration plates will be obscured or cropped where reasonably possible.
By proceeding with a booking, the client grants WH Automotive Detailing permission to use such images for the purposes outlined above, unless the client opts out.
Clients who do not consent to image use must notify WH Automotive Detailing in writing prior to the commencement of service. Verbal opt-outs at the time of service will also be respected.
18. Communication & Contact
By submitting an enquiry or making a booking, the client consents to receiving communications from WH Automotive Detailing related to their service, including quotes, confirmations, appointment reminders, follow-up communications, and occasional service reminders.
The client may opt out of non-essential communications at any time by contacting WH Automotive Detailing directly.
WH Automotive Detailing will never sell, share, or provide the client's contact information to third parties for marketing purposes.
19. Disputes
In the event of a dispute, both parties agree to attempt to resolve the matter directly and in good faith before pursuing any formal action.
If direct resolution is not possible, either party may seek assistance from the Queensland Office of Fair Trading or another relevant dispute resolution body.
20. Governing Law
These terms and conditions are governed by the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland.
Part B — Maintenance Care Programme Terms
These terms apply specifically to clients enrolled in the WH Automotive Detailing Maintenance Care Programme and are to be read in conjunction with Part A.
1. Introduction
The Maintenance Care Programme is designed to provide ongoing professional vehicle care for clients who have invested in a proper detail. These terms govern enrolment, participation, scheduling, and service expectations within the programme.
By enrolling, clients acknowledge and agree to the structure of the programme, including eligibility requirements, scheduling standards, and pricing conditions.
2. Programme Eligibility
Eligibility for the Maintenance Care Programme requires completion of at least a Reset detail (or above) at standard pricing with WH Automotive Detailing.
Following the Reset service, clients may enrol in the Maintenance Programme and access maintenance pricing. Ongoing eligibility is contingent on adherence to the programme schedule and standards outlined below.
3. Maintenance Schedule
Maintenance services must be completed within a 2–8 week interval from the date of the last completed service. The programme offers three tiers:
Essential — Every 2 weeks (from $85 per visit)
Standard — Every 3–4 weeks (from $105 per visit)
Premium — Every 5–8 weeks (from $125 per visit)
Vehicles exceeding the 8-week interval will exit the Maintenance Programme and may require a Reset detail at standard pricing to restore the vehicle to programme standard before re-entry.
Clients re-entering the programme after a lapsed interval must complete two consecutive maintenance services at the applicable tier rate before regaining eligibility for programme benefits (see Section 5).
Maintenance pricing is based on the date of the last completed service, not the originally scheduled appointment date.
4. Maintenance Pricing
Maintenance pricing is reserved exclusively for enrolled clients who are maintaining the required service interval. Pricing varies based on vehicle size, condition at the time of service, and time elapsed since the last completed service. Final pricing is determined at inspection.
Vehicles presenting excessive soil, neglect, contamination, or abnormal wear beyond what is expected for the scheduled interval may be reclassified as a Reset service at standard pricing. The client will be informed before service commencement.
WH Automotive Detailing reserves the right to adjust maintenance rates with reasonable notice. Current pricing will always be confirmed prior to each booking.
5. Programme Benefits
After completing two consecutive qualifying maintenance services at the scheduled interval, clients may receive one of the following benefits:
20% reduction on larger correction or restoration services (Preservation tier services)
Complimentary add-on services as determined by WH Automotive Detailing
Eligibility for benefits requires continued compliance with the programme scheduling standards. Benefits are non-transferable and cannot be combined with other offers or discounts.
WH Automotive Detailing reserves the right to modify or discontinue programme benefits with reasonable notice.
6. Scheduling & Booking
In most cases, maintenance visits are booked in person after the initial detail or at the end of the most recent maintenance visit. If scheduling needs to happen separately, a booking link will be provided.
Clients must provide vehicle access at the agreed time and location. Cancellations or rescheduling require 48 hours' notice as outlined in Part A, Section 5. Insufficient notice will result in forfeiture of the deposit.
7. No Contracts or Lock-Ins
The Maintenance Care Programme operates without contracts, lock-in periods, or minimum commitments. Clients may pause or exit the programme at any time by notifying WH Automotive Detailing. No exit fee applies.
If a client pauses the programme and returns after the 8-week interval has lapsed, a Reset detail may be required before re-entry (see Section 3).
8. Programme Removal
WH Automotive Detailing reserves the right to remove clients from the Maintenance Care Programme for:
Failure to maintain the required service interval after reasonable notice
Repeated late cancellations or rescheduling that prevents efficient operation
Non-payment or breach of payment terms
Conduct that is disrespectful, abusive, or otherwise unreasonable
Vehicles removed from the programme must complete a Reset detail at standard pricing before re-enrolment.
9. Payment Terms
Payment for each maintenance visit is due upon completion of service. Accepted payment methods include cash, card, and bank transfer. A deposit is required to secure each maintenance booking, as outlined in Part A, Section 4. Outstanding balances must be settled before additional services will be provided.
10. Amendments
WH Automotive Detailing reserves the right to update these programme terms at any time. Clients will be notified of material changes. Continued participation in the Maintenance Care Programme following any updates constitutes acceptance of the revised terms.
Part C — Privacy Policy
1. Introduction
WH Automotive Detailing is committed to protecting the privacy of its clients. This policy outlines how personal information is collected, used, stored, and disclosed in accordance with the Australian Privacy Principles.
2. Information We Collect
When you submit an enquiry, make a booking, or engage WH Automotive Detailing for any service, we may collect:
Your name, email address, phone number, street address, suburb, state, and postcode
Vehicle details including make, model, year, colour, type, and registration (where provided)
Service preferences, add-on selections, and condition assessments
Payment information necessary to process deposits and invoices
Any additional notes or instructions you provide
Communication history including emails, SMS, and phone call records
Photographs of your vehicle taken before, during, and after service
3. How We Use Your Information
Your information is used to provide and deliver the services you have requested, communicate with you about your booking (including quotes, confirmations, reminders, and follow-ups), process payments and manage invoicing, maintain accurate client and vehicle records, improve our services, send service reminders, document vehicle condition for quality assurance and dispute prevention, and create promotional content subject to the Photo & Media Release terms in Part A, Section 17.
4. How We Store Your Information
Your information is stored securely within our customer relationship management system and associated business tools. We take reasonable steps to protect your personal information from unauthorised access, loss, modification, or misuse. This includes use of secure, password-protected platforms and limiting access to authorised personnel only.
We retain your information for as long as it is reasonably necessary for the purposes outlined in this policy, or as required by law.
5. Third-Party Sharing
WH Automotive Detailing does not sell, trade, or share your personal information with third parties for marketing purposes.
We may share your information with third parties where it is necessary to process payments (e.g. Stripe), deliver our services (e.g. scheduling and communication platforms), or comply with legal obligations or respond to lawful requests from authorities.
All third-party service providers are required to handle your information in accordance with applicable privacy legislation.
6. Your Rights
You have the right to request access to the personal information we hold about you, request correction of inaccurate or outdated information, request deletion of your personal information where it is no longer required, and opt out of non-essential communications at any time.
To make a request, contact WH Automotive Detailing at 0435 929 782, via email at [email protected], or via the contact page. We will respond within a reasonable timeframe.
7. Cookies & Website Tracking
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors interact with our site. This data is collected anonymously and is used to improve user experience. You can manage cookie preferences through your browser settings.
8. Updates to This Policy
This privacy policy may be updated from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website at whautomotivedetailing.com/policies.
9. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us to lodge a complaint. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Part D — Fleet Service Terms
These additional terms apply to clients engaging WH Automotive Detailing for fleet detailing services and are to be read in conjunction with Part A.
1. Fleet Pricing
Fleet pricing is available to clients booking multiple vehicles in a single service agreement:
Number of vehicles
Discount applied
1–2 vehicles
Standard pricing
3–5 vehicles
5% off total
6–9 vehicles
10% off total
10+ vehicles
15% off total
Discounts apply to the base service price only and do not apply to add-ons or travel fees. The applicable discount will be clearly shown on the final invoice.
2. Fleet Scheduling
Fleet services are scheduled by mutual agreement. WH Automotive Detailing requires a 1-hour buffer between vehicles when scheduling fleet appointments. The client is responsible for ensuring all vehicles are accessible at the agreed times and location.
3. Fleet Cancellation
Cancellation of individual vehicles within a fleet booking follows the standard cancellation terms in Part A, Section 5. Cancellation of the entire fleet booking requires 48 hours' notice. Failure to provide adequate notice will result in forfeiture of the deposit for the full booking.
Document Summary
Part
Covers
Part A
General service terms — applies to all bookings
Part B
Maintenance Care Programme — programme-specific terms
Part C
Privacy policy — data collection, use, and rights
Part D
Fleet service terms — multi-vehicle bookings
These terms are provided for informational purposes and form part of the service agreement between the client and WH Automotive Detailing. They do not constitute legal advice. If you require legal advice regarding your rights, please consult a qualified legal professional or contact the Queensland Office of Fair Trading.
WH Automotive Detailing · 0435 929 782 · @WH.AutomotiveDetailing
Mobile car detailing Brisbane, Logan & Ipswich. ABN: 40 867 458 322